We want you to be completely satisfied with your order. Please review our refund and cancellation policy:

• No cancellations after payment is processed - Once your payment is complete, your order cannot be cancelled
• Orders are immediately sent to our kitchen for preparation after payment confirmation
• Quality issues may be addressed with a refund or replacement at the discretion of the restaurant
• All refunds are subject to restaurant approval and management discretion
• Approved refunds will be processed within 3-5 business days to the original payment method

Our delivery service operates within Casa de Campo with the following guidelines:

• Delivery time: Starting at 40 minutes from Altos de Chavón (may vary during busy periods)
• Delivery area limited to Casa de Campo, La Romana, and Altos de Chavón
• Accurate villa address required for successful delivery
• Delivery fee may apply based on location and order total

Our customer service team is available to help you with any questions or concerns:

By using our service, you agree to these terms and conditions.

We reserve the right to modify these terms at any time without prior notice.

Our liability is limited to the cost of your order.

These terms are governed by the laws of the Dominican Republic.

Your payment information is secure and protected by industry-standard encryption and security measures.

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